Privacy Policy
Clear information about the data required to provide our services and respond to your requests.
Version 2026-08-08
We collect the data required to process a request: name, contact number, Instagram profile and, when provided, email address.
Forms and leads
Data submitted through contact forms is used to review the context provided, register the request in the lead system and follow up through the supplied channels. We do not use this data for purposes incompatible with the request without an appropriate legal basis.
Orders and payments
We use this data to create and fulfill the order, process and verify payments, provide the service, prevent fraud and communicate relevant status changes.
Incomplete orders
Contact regarding an abandoned checkout is recorded only when the visitor selects the specific authorization shown in the form. This authorization is optional, is recorded with the date and version of this policy and may be withdrawn through the contact details available on the website.
Necessary sharing
Strictly necessary data may be shared with providers that support payments, SMS delivery, hosting and security. Those providers process the data only to perform those functions.
Retention and rights
We retain data only for the period required to manage the request, comply with legal obligations and resolve payment or support matters. Data subjects may request access, correction, restriction, objection, portability or deletion through the contact details available on the website.
Technical and support data
We may process technical security, session, device, consented browsing and support-history records to protect the website, diagnose failures and maintain the context of communications.
Cookies
We use essential and functional cookies to keep sessions secure, process checkout and remember language, country and currency. Optional analytics or marketing cookies may be used only after the visitor gives permission.
When authorized, analytics is performed by Engaja Lab to measure visits, clicks and aggregated funnel stages. The system does not store IP addresses in plain text, does not record data entered in forms and deletes old events according to the internal retention policy.
Your cookie choice is stored for 180 days and can be changed through the Manage cookies in the footer or through our Cookie Policy.
Official contact
Engaja Lab
WhatsApp: Talk to the team
E-mail: geral@engajalab.com