Terms and Conditions
General conditions applicable to services contracted from Engaja Lab.
Version 2026-08-06
Scope of the engagement
The characteristics, scope, deliverables, limits, duration, frequency, conditions and investment of each engagement are those presented to the client in the commercial proposal, private plan, order or commercial document accepted at the time of contracting.
Data and acceptance
By accepting a proposal or placing an order, the client confirms that the information supplied is correct and that they understand the content, limits and commercial conditions presented.
Payments and activation
The service is activated after payment confirmation by the relevant provider or validation by the team, according to the contracted conditions. Simply returning to the website after a payment does not, by itself, constitute confirmation.
Service delivery
Engaja Lab will perform the activations set out in the accepted document. Delivery may depend on content eligibility and availability, the profile being public, the information supplied and the technical conditions of the social platform.
Limits of results
Engagement may influence the perception of movement and activity around a profile, but it does not guarantee sales, virality, a qualified audience, organic growth or algorithmic results.
Changes and cancellation
The rules for changes, renewal or cancellation are those stated in the accepted proposal, order or commercial document. When they are not defined, they must be confirmed with the team before contracting.
Official contact
Engaja Lab
WhatsApp: Talk to the team
E-mail: geral@engajalab.com